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Christian Smith
Technical Support Specialist, Focus Services
Location: Greenville , NC
Joined: Jun 24th, 2025

About (request update)

Aspiring dentist and Biology major at North Carolina A&T State University with a minor in Spanish. I have hands-on experience in technical support, customer service, and community outreach. I�m passionate about promoting wellness, uplifting others, and making a difference through service and leadership. I�ve developed strong skills in communication, event planning, and mentoring through roles such as Program Leader for Community Outreach and Help Desk Technician. My goal is to inspire change in underrepresented communities and contribute to increasing diversity in the dental field.

Current Whereabouts:

I�m currently focused on building leadership skills, gaining hands-on experience through research and community involvement, and preparing for my future in healthcare and service. I enjoy reading, connecting with new people, and being active in organizations that make a difference.

Life & Professional Aspirations:

My goal is to graduate with my bachelor�s degree, pursue a master�s, and join the U.S. Air Force as an officer. After serving, I plan to attend dental school to become a dentist. I want to use my education, experiences, and passion for helping others to give back to underserved communities, represent Black excellence in dentistry, and serve as a mentor for future health professionals.

Website:

http://www.linkedin.com/in/christian-smith-2zz5

Education (request update)

North Carolina A&T State University class of 2028

Undergrad Major: Biology

Claim To Fame:

My claim to fame in college is that I�m never afraid to say hello. I genuinely enjoy talking to people, giving advice, and encouraging others. Whether in the classroom, at an event, or just walking around campus, I make it a point to be approachable and uplifting. I believe putting myself out there not only helps me grow but also creates positive connections wherever I go.

Most Memorable Moment:

My most memorable moments have been watching my own growth. From learning how to network and speak professionally to putting myself out there and pursuing opportunities, I�ve surprised myself and proven that I belong in every room I walk into. As well as attending the Pre-Professional Scholars Conference and the UNC Adams School of Dentistry Impressions Day are moments I�ll never forget. Being in spaces with future health professionals and learning directly from dental experts helped me visualize my own path and fueled my drive even more.

Experience

I currently work with Focus Services as Technical Support Specialist
I have 3 years of experience working in the Healthcare, Other industry.

Program Leader � Community Outreach | City of Greenville Recreation and Parks Department
From June 2025 to August 2025 • 0 year(s)
Led and facilitated youth programs and community engagement activities. Assisted with planning inclusive events, mentored participants, and created a safe and fun learning environment while promoting youth development.

Technical Support Specialist | Focus Services
From June 2025 to August 2025 • 0 year(s)
Offering customer and technical support for clients by diagnosing software/hardware issues and ensuring resolution within the company's SLAs. Delivered strong communication, scheduling appointments, issue tracking, and client-focused service in a fast-paced environment.

ITS Help Desk Technician | North Carolina A&T State University
From June 2025 to May 2025 • 0 year(s)
Provided technical support to students and faculty by resolving over 50+ IT service tickets weekly. Troubleshot hardware and software issues, created user guides, and improved response time through clear communication and collaboration.

Cashier | Lowes Home Improvement
From April 2024 to August 2024 • 0 year(s)
Assisted customers with transactions and inquiries, ensured accurate cash handling, and supported store operations during high-traffic hours. Maintained a friendly and helpful atmosphere with consistent professionalism.

Task Associate | Ulta Beauty
From August 2023 to August 2024 • 1 year(s)
Executed daily merchandising tasks and maintained store appearance. Trained new associates, supported inventory organization, and provided excellent customer service in a retail environment.

Crew Member | Bojangles
From July 2022 to July 2023 • 1 year(s)
Delivered fast, friendly service in a team-oriented environment. Cross-trained in multiple roles, maintained cleanliness, and was consistently recognized for dependability and strong work ethic.

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