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TERAZIA JONES
Assistant Community Manager , Pratum Companies
Location: Rockville , MD United States
Joined: Nov 9th, 2006

About (request update)

Education (request update)

Lincoln University -Pennsylvania class of 2010

Undergrad Major: Business Administration

Experience

I currently work with Pratum Companies as Assistant Community Manager
I have 4 years of experience working in the Administrative and Support Services industry.

Assistant Community Manager | Edgewood/Pratum
From April 2024 to April 2025 • 1 year(s)
Managed team of 4 for 300 units across two properties (Tax Credit, PBRA, HUD Section 8). Achieved 90% lease conversion rate while ensuring compliance with housing regulations and performing audits.

Assistant Property Manager | Dring's Reach
From December 2023 to April 2024 • 1 year(s)
Spearheaded rent payment portal rollout and devised payment plans achieving 20% reduction in delinquency rates. Managed procurement processes and trained new staff.

Leasing Consultant | Carleton East
From July 2023 to December 2023 • 0 year(s)
Managed lease renewals for 597 units achieving high tenant retention. Conducted property tours with 90% conversion rate and coordinated move-in/out procedures.

Guest Service Representative | Marriott International
From August 2015 to December 2020 • 5 year(s)
Demonstrated proficiency in GuestWare and provided exceptional customer service. Received Brilliant Host Award and GSS/Verbatim Mentioning.

At Your Service (AYS) Agent | Marriott International
From August 2015 to December 2020 • 5 year(s)
Exceeded in-room dining average by 30% and updated order processes. Responded to guest calls and coordinated services as needed.

Rooms Controller | Marriott International
From August 2015 to December 2020 • 5 year(s)
Assigned rooms according to guest preferences and prepared key packets. Reviewed and accommodated room and check-out change requests.

Sales Administrative Assistant | Marriott International
From August 2015 to December 2020 • 5 year(s)
Set sales goals and forecasted quotas for 14 executives across 10 properties. Led marketing events targeting over 3000 consumers through local news and social media.

Event Concierge | Marriott International
From August 2015 to December 2020 • 5 year(s)
Facilitated communication between guests and hotel departments at Marriott Marquis DC. Developed standard operating procedures for Event Concierge Team.

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