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Q&A With Darleen Cash

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Darleen Cash
Help Desk Technician, General Dynamics CENTECH
Location: New Carrollton, MD United States
Joined: Sep 3rd, 2003
About   (request update)
My Interview Question
Whats the best thing in your life?
Current Whereabouts:
On my own.
Education   (request update)
Bowie State University class of 2005
Undergrad Major: Computer and Information Science
Claim To Fame:
I work for the USCG as a Computer tech.
Most Memorable Moment:
My most memorable event in college was when I went into labor while taking finals my sophmore year.
Experience
I currently work with General Dynamics CENTECH as Help Desk Technician
I have 10 years of experience working in the Computers, Software industry.
Help Desk Technician | General Dynamics CENTECH
From February 2007 to Current • 19 year(s)
 Provide tier 1 support for almost 4000 users via phone, desk to desk and remotely. Work with Windows XP Professional, MS Outlook and VOIP systems.
Independent Contractor | Goodwin Douglas Community Development Corp.
From June 2001 to Current • 25 year(s)
 Install software and provide technical support to executive staff, board members, and volunteers. Diagnose hardware failures and conduct training sessions.
Help Desk Technician/Administrator | General Dynamics
From December 2006 to February 2007 • 1 year(s)
 Provide tier 1 telephone support and maintain user accounts. Issue toners and provide MS Office Suite support.
Help Desk Technician | ASRC Federal
From September 2006 to November 2006 • 0 year(s)
 Provided tier 1 and 2 support for users nationwide. Handled general help desk issues including password resets using Active Directory.
Help Desk Administrator | Multimax
From March 2005 to August 2005 • 0 year(s)
 Provided tier 1 and tier 2 help desk support for over 5000 State Department users. Created and deleted user accounts using Hyena and Active Directory.
Intern-Help Desk Support | USDA
From September 2001 to February 2005 • 4 year(s)
 Provided help desk support for over 6000 users in Windows 2000 environment. Managed help desk with 12 contractors and assisted with migration from Novel/Group Wise to MS 200/MS Outlook.
My Groups
Delta Sigma Theta Sorority, Inc
Phi Delta Kappa Sorority,Inc.
Guestbook Comments
I believe there is power in numbers and there for I'm always trying to build upon my network. This is a invitation to make a new friend so feel free to hit me back any time. (azizcollins@yahoo.com)
Tagged by Aziz Collins on 09/24/2004  
Hey, I must have overlooked that moment. Congrats, and congrats on your soon to be graduation & prosperous career.
Tagged by William Lyle on 06/15/2004  
Hey Queens, keep doing what you are doing. Stay focused and NEVER forget why you are in school. Remember, Boy’s before books brings baby’s. take care.
Tagged by William Lyle on 06/15/2004  
renting a house in new carrollton, 6600 blk chestnut ave, interested?
Tagged by Hassan Rauf on 10/15/2003  
sorry... if so, have you started considering graduate programs? I'm considering moving to your area (MD/VA/DC) and was just wondering job opportunities there... Thanks for your help.
Tagged by O. Timothy Hughes on 09/04/2003  
Hello Ms. Cash - what a name :) . I'm actually working in Public Relations at the Nashville Public Library and I'm considering a program in Library Sci. and Info. Systems. Are you planning to work in CIS after you graduate? and if so
Tagged by O. Timothy Hughes on 09/04/2003  
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