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ceiona mitchell
Fmla specialist , Upmc
Location: pgh, PA United States
Joined: Aug 20th, 2008

About (request update)

Education (request update)

College Not Listed class of 2012

Undergrad Major: Psychology

Experience

I currently work with Upmc as Fmla specialist
I have years of experience working in the Customer Service and Call Center industry.

Leave Specialist | UPMC
From January 2022 to Current • 4 year(s)
Manage Family and Medical Leave inquiries, provide policy information, and resolve leave-related conflicts.

Customer Service Advocate for FMLA | Cigna
From January 2019 to January 2022 • 3 year(s)
Managed FML inquiries, facilitated new leave requests, and resolved complex employer-specific policy questions.

Client Support Specialist | CVS Health
From January 2018 to January 2019 • 1 year(s)
Addressed client and participant issues through multiple communication channels ensuring high satisfaction levels.

Customer Service Representative | CVS Health
From January 2014 to January 2018 • 4 year(s)
Assisted members with healthcare coverage decisions and enhanced understanding of healthcare plans.

Assistant Teacher | Eastminster Presbyterian Church Child Care Center
From January 2011 to January 2014 • 3 year(s)
Assisted lead teacher with educational activities and maintained nurturing learning environment for children.

Assistant Teacher | Child Development Center - CCAC Boyce
From January 2009 to January 2011 • 2 year(s)
Executed daily educational activities and ensured supportive classroom setting for child development.

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